Newell Gurus

I have had my Newell now for a bit over a month. I am getting to be a real expert now lol. I wish to share some feedback on my experience. Many of you shared with me during this process of our build how great Newell service is, what a great customer focused company they are and how they go above and beyond to serve their customers.

I have first hand experience of having the executive team listen to me and change policy on feedback. The management team does truly care how we as users feel about our experience and how they can do better. The front line employees are engaged in this process as well.

I have found that they are willing to do what it takes to make the customer happy. I know you all may fell that as a new coach builder / owner I may be treated different however I have to tell you that the service customers I have met raved about them as well. Todd the new vp of service is walking the floor and asking customers for feed back. This is my 5th coach and my 3rd new coach. I have to tell you Newell is for sure setting a model to follow.

Thank you to all of you here for the confidence you have installed in me about Newell. It really is better than a Prevost.

C'mon Doug we all know that your stunning good looks get u extra special treatment lol

Doug,
Glad they are taking good care of you! It's nice to know that you are getting the same level of treatment the rest of us get. It's hard to imagine that there could be a tiered treatment level with brand new coach owners getting a higher level of treatment than what we have experienced with our "old" 1992. That is how well we have always been treated at Miami!

the part i find amazing is that they will spend as much time with you for free on the phone and get tech's and whoever it takes to help you.

i will never buy a new coach but i feel like i have been treated like i did.

tom

Most of the Newell gang I have met had responsibility of some sort for large groups of people. The most amazing part of the Newell experience is the consistent customer employee contact. I would love to know the details of their interviewing / recruiting practices and the in house training they provide. The only other place that I know of with that kind of customer employee contact experience is Disney. I don't say that to be funny. It takes a lot of effort to ensure that the customer is treated royally by every employee they encounter.