Hey All,
I posted a couple of years back how great my experience with Grohe was and again I need to let you all know that my kitchen faucet started to have a small leak in the handset. I called Grohe and they verify your part number needs and take your name and address and it's on the way to me. This has been the same for years. I have had Grohe fixtures from Germany for a long time and never had to pay for any needed replacement parts ever, no matter what it is and how much it costs, it's covered under lifetime warranty. I will never buy any other brand.
Hi, do you happen to have the contact information at Grohe that supports the products used by Newell? Thanks.
Is there a voting option " I haven't needed any repairs"?
I've gotten free parts 3 times from them over the years. But the last time they said they would not provide parts free anymore. Has anyone run into this?
The rubber push thingy on top to activate the spray at the kitchen sink had deteriorated and I called Grohe and they sent a replacement free with no questions asked. They are a good Co. to deal with. Forest, it was about 6 or 8 months ago when I ordered this. I have noticed that Amazon has lowered the price on this part from $36.00 the about $10.00 and have lowered all Grohe parts. So maybe this was done because they no longer have a life time warranty??
Yes Forest, I ran into that about a year ago. My kitchen faucet is caught somewhere between the wide and narrow streams. I took a video of it and sent it to them. They said that my restrictor was clogged and to remove it. Now I have an unrestricted flow stuck between the two streams.
Not terribly impressed.
bill
They still have the policy to replace all Grohe parts to the owner of any Grohe fixture for life as confirmed by my filled request of yesterday. Richard , I kinda screwed up the "poll" questions. Sorry, but glad you never had a problem, but when you do call them and you will pleasantly surprised.
Remember that you must provide model and or the part number from the part itself to get warranty service. All these are available on the Grohe website in easy to read diagrams.
Fantastic Fan used to supply all replacement parts free too until Dometic bought them last year and eliminated the program... There are several high end products with Lifetime Warranty out there if you look.