Experiences with Newell Support - Asking if internet rumors have substance - Printable Version

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Experiences with Newell Support - Asking if internet rumors have substance - retailguy - 08-04-2026

Some of you may have read my other thread and know that I'm looking for a Newell coach.  As part of this process, I've registered and posted on two other forums.  Recently, one of those forums had a reply that gave me some pause and some concern.  I thought I'd ask y'all what you think and what your experiences have been considering most of you actually own or have owned Newell coaches.

Here is the quote:

Quote:Be very careful with Newell.  Buying an older one is false confidence.  I used to recommend them to those that didn't want to step into a bus chassis but wanted top quality rigs.  The dirty secret is that the support of older Newells from the factory has been severely diminished.  They have "lost" the old schematics and parts lists.  Neither the current owners nor factory want to admit this because it hurts resale across the board.  This type of thing happens when the new units are an order of magnitude more expense than the nice used examples.

I followed up asking if this was a rumor or if he had some basis for this and received the following:

Quote:This is from the mouth of a man who I know well and trust.  He is an expert in bus maintenance, repairs and upgrades and has worked on countless Prevost, Newell, MCI, and Blue Bird builds.  he personally owns multiple and is a regular savior to the members of several of those communities, so I will not reveal.

If I'm honest, one of the things that draws me to Newell is the support aspect.  Besides the obvious quality and longevity of these coaches, the fact they still build them, still work on them, and will help me, even if just over the phone, if I'm broke down in the classic middle of nowhere, that is very appealing to me.

I am not afraid to get my hands dirty and do a little work.  I have a full stable of tools, and can follow directions.  My "diagnosing" skills are not fantastic and I would never pretend even to be a mechanic.  But if someone tells me - do this, then do that, I can follow directions and have no fear of that.  So, the thought of having an "expert" available (besides you fine folk of course!!) has had me leaning seriously towards Newell.

So, based on what I read here, I'm thinking that this is just overblown hype, but truthfully, I have experienced many times with other things - "Sorry, but we can't support that item any longer, but we can sell you this great new one...."

I can afford to purchase and maintain one of these coaches, but buying a new one is not in my wheelhouse.   I don't need, nor want, a $3 million dollar coach to do what I want to do.

I am grateful for any advice you might have for me as I continue my search.

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