[Bob Standeford]

I tried to cook a Papa Murphy Pizza last night and it came out almost raw after 2 cook times. Today I did some checking, when set on preheat at 400 degrees it reached 170. I then set it on convection at 400 degrees for 5 min., at the end of 5 min. it reachs about 200 degrees. I'm on a good 50 amp. plugin, reading 116.6 volts. This is a new microwave put in at Newell 8/14/13. Has anyone had this kind of a problem or have any idea what can be wrong with it. I have not call Newell yet, I'll wait until Mon. for that. Thanks for your help.