[kyleb]

So sad to hear of your troubles.
From my experience with towing companies - If they can read & understand towing instructions, they won't need them.
Sounds like you were unfortunate enough to get a tow from someone who didn't know what he was doing.

I hope his insurance treats you well, after all, he is an expert charging for his services.

As bad as the damage is, you are fortunate it wasn't lots worse.

Good luck with a good quality repair!