[ccjohnson]

Seems to be a lot of that going around Kyle. I have recently had to negotiate more than once, at more than one Ford dealership, rather large repair bills. Have generally had satisfaction after going up a level or two from Service Manager. Have had up to 2K in questionable work/parts taken off bills. I never argue over legitimate charges though. It is helpful to have some knowledge of how systems & equipment actually operate when having someone else do the work. Gives you better insight into whether you are dealing with honest competent people or bill padding scam artists.