02-06-2021, 12:41 PM
I'm in a bit of a conundrum with my King Shocks and would like some advice from the gurus.
Like Richard, I put King Shocks on my coach. I gave them my VIN# and ride height measurements for correct sizing and specs. A shop put them on for me a year ago. Last summer I found the weld on my drive axle shock completely broken so I returned the broken shock back to King. They were still under warranty and within two weeks I got the repaired shock with a fresh weld at no cost with the exception of shipping. A month later I was under my coach and found both drive axle shocks weld broken again (front and tag axle shocks were fine.) I sent them back to King again and we determined that the shocks were too short and needed a longer shaft. No mention of any payment or invoice before or during the modification. Two months later I get an invoice for modifications of the shocks for almost $800.
My question is this: is this a reasonable invoice for something that should've been correctly measured using my VIN# with ride height measurements taken the first time? Or do I go back to a more tried and true Koni or Bilstein shock on the drive axle? Sad part is I had no idea the shocks were broken if I didn't go under the coach to replace my muffler. No crazy bumps or off road driving. I have had to use the raise all feature of the Valid system though so maybe that was the culprit? But then why didn't the front and tag shocks break? Still, shouldn't Newell have already calculated this in the shock specs? It's possible that King miscalculated and gave me a short shock on the drive axle? There's no guarantee that a longer shaft will fix the problem either and this trial and error is getting expensive.
In short, do I pay for the modifications or do I go with an alternative?
Like Richard, I put King Shocks on my coach. I gave them my VIN# and ride height measurements for correct sizing and specs. A shop put them on for me a year ago. Last summer I found the weld on my drive axle shock completely broken so I returned the broken shock back to King. They were still under warranty and within two weeks I got the repaired shock with a fresh weld at no cost with the exception of shipping. A month later I was under my coach and found both drive axle shocks weld broken again (front and tag axle shocks were fine.) I sent them back to King again and we determined that the shocks were too short and needed a longer shaft. No mention of any payment or invoice before or during the modification. Two months later I get an invoice for modifications of the shocks for almost $800.
My question is this: is this a reasonable invoice for something that should've been correctly measured using my VIN# with ride height measurements taken the first time? Or do I go back to a more tried and true Koni or Bilstein shock on the drive axle? Sad part is I had no idea the shocks were broken if I didn't go under the coach to replace my muffler. No crazy bumps or off road driving. I have had to use the raise all feature of the Valid system though so maybe that was the culprit? But then why didn't the front and tag shocks break? Still, shouldn't Newell have already calculated this in the shock specs? It's possible that King miscalculated and gave me a short shock on the drive axle? There's no guarantee that a longer shaft will fix the problem either and this trial and error is getting expensive.
In short, do I pay for the modifications or do I go with an alternative?
Vinnie
2003 Newell Coach #667, Triple slide