[Cienzo1]

King Shocks is holding my longer shocks and is waiting for payment before they release them.  I haven't spoken to them yet to make sure my mind set was right (am I in the right or do they have a legitimate invoice.)  For the record, when I called them back and told them the shock broke a second time, they said to ship them back again (which I paid for) and they'll fix it.  No mention of invoice.

It is entirely possible that the best mechanic in the world (more sarcasm) put the rear shocks on the front and front shocks on the rear.  I do know that when I "raise all" the front is taller than the rear and the coach looks like it's going uphill (rear only raises a couple inches).  When I spoke to King Shocks they said the longer shocks (KS305) should be on the front, so perhaps it's correct.  Per their request, I went under the coach and verified that the KS302 are on the tag and KS305 on the front.  I did ask them on what to do about the drive axle shocks and they said "we could make the shafts longer by going from a KS303 to a KS304, but that would be your call.  It would give you a couple more inches on extension but a little less on compression."  

I called Newell and asked for the specs of the drive axle shock.  After a few phones calls I still couldn't get any answers from parts, service or the engineering dept.

When I called King Shocks the first time they asked for was my VIN and ride height measurements.  When I called them back a second time I spoke to a new service rep and they asked for the actual measurements of the shock.  After I gave the actual measurements to him he said the drive axle shocks were too short and advised they could make them a KS304 or KS305 - but I have to be the one to make that call.  Again, no mention of cost throughout the conversation.  He said I have KS302 on the tag and KS305 on the front and currently KS303 on the drive.  He also said the longer shaft would get less compression on the bottom end and could break the shock going over a bump.  The shorter shaft length would give me more compression but less extension and 'might' be the reason the weld keeps breaking.  If I fix one problem, I have another?  I told them I guess I'll go with the KS304 and see what happens.  Why are they asking the consumer who knows nothing about shocks what he should do about the extension and compression specifications of a high performance shock?

So the longer KS304 might solve all of my problems, perhaps not.  The question is who pays for it?  I'm a little disappointed by the surprise invoice after the repairs were already made.