04-29-2024, 11:56 AM
So wanted to wrap this up...I also posted this on the Foretravel forum.
Once the pin was out, I was able to source the 2 O-rings inside. One was by a snap ring (quad ring Part# AFM Q212) and the other was just a normal O-ring (Part# HERC 568-214). I don't have the part# for the cap O-Ring but was told it was a BOSS type, size 16, 90 Durometer. (Durometer is the hardness of an O-ring, just learned this.) I didn't have to remove the snap ring to remove and install the quad ring, just used a pick to remove then squeezed the new one back in.
Another issue is that the pin itself has some pitting right around the area that the quad ring sits when the pin is in the unlocked position (Slide open) I believe at some point water had leaked down the pin to the O-ring and sat there rusting the pin. I used 2000 grit sand paper and some emery cloth to clean it up the best I can though I can't guarantee it's not going to leak in the near future if that pitting area rubs back and forth on the O-ring. In the video you'll see my initial cleaning of the pin, but it looks a lot better once I finished as far as the scratch marks go.
I'm not happy with HWH at all. I've already heard some stories about their customer service and I'm sure it's not all bad but my experience confirms the negative comments I heard.
I asked how much it would be to just replace the pin and he said they couldn't sell me just the pin...wouldn't tell me why. Then I asked how much to send it in and have them replace the pin...he said a maximum of $400 but could be less. (mind you I can get a brand new one from Foretravel for $540 with discount) I pleaded with him to go ask his tech guys to at least give me a ballpark amount so I could make an educated decision...he said nope...I said that's not cool and he said we've been in business 55 years so I think we're doing just fine. I hung up on him.
Yeah, they have a proprietary piece of equipment that only they can produce so they can do what they want, guess they win.
I'll post some pics and a couple videos of my experience with the process...
Thanks again for the help! Hope this helps someone in the future.
https://youtu.be/Sy9k7pagQkQ
https://youtu.be/850KUfAPoqg
Once the pin was out, I was able to source the 2 O-rings inside. One was by a snap ring (quad ring Part# AFM Q212) and the other was just a normal O-ring (Part# HERC 568-214). I don't have the part# for the cap O-Ring but was told it was a BOSS type, size 16, 90 Durometer. (Durometer is the hardness of an O-ring, just learned this.) I didn't have to remove the snap ring to remove and install the quad ring, just used a pick to remove then squeezed the new one back in.
Another issue is that the pin itself has some pitting right around the area that the quad ring sits when the pin is in the unlocked position (Slide open) I believe at some point water had leaked down the pin to the O-ring and sat there rusting the pin. I used 2000 grit sand paper and some emery cloth to clean it up the best I can though I can't guarantee it's not going to leak in the near future if that pitting area rubs back and forth on the O-ring. In the video you'll see my initial cleaning of the pin, but it looks a lot better once I finished as far as the scratch marks go.
I'm not happy with HWH at all. I've already heard some stories about their customer service and I'm sure it's not all bad but my experience confirms the negative comments I heard.
I asked how much it would be to just replace the pin and he said they couldn't sell me just the pin...wouldn't tell me why. Then I asked how much to send it in and have them replace the pin...he said a maximum of $400 but could be less. (mind you I can get a brand new one from Foretravel for $540 with discount) I pleaded with him to go ask his tech guys to at least give me a ballpark amount so I could make an educated decision...he said nope...I said that's not cool and he said we've been in business 55 years so I think we're doing just fine. I hung up on him.
Yeah, they have a proprietary piece of equipment that only they can produce so they can do what they want, guess they win.
I'll post some pics and a couple videos of my experience with the process...
Thanks again for the help! Hope this helps someone in the future.
https://youtu.be/Sy9k7pagQkQ
https://youtu.be/850KUfAPoqg