01-03-2025, 08:33 PM
Hi there,
Yes, you have Intrepid 1.o.
I made a video all about upgrading the tech on our 1524 and have helped numerous others through this process WHICH MUST BE DONE SYSTEMATICALLY!! Everyone who's just stuffed & chucked has run into problems; so don't fret.
I could help you unravel this, but fact is, you're best to get plugged into Newell's techs for a few reasons.
1. It's daunting for the faint of heart non-techie.
2. The Licensing through the network systems, such as Cradlepoint, are group managed by them so it's best to consult regarding access, passwords, etc. since Newell can help you a LOT more in the future if you stay with the info they have for you coach.
3. The Crestron software MUST BE SET UP according to the IP addresses programmed into the CRESTRON main unit by Firefly. They'll put a sticker on that unit with the IP addresses and PW for setup.
4. The are different Crestron apps, including ones you MUST purchase INDIVIDUALLY for the iPhone and iPad versions. You may have gotten tangled up in that web, too.
Now for the bad news, which I can't be sure of. IF YOU DID get the correct app, and it's NOT backward compatible, you're going to have a real hard time backing the iPad back down to iOS 13. So, be prepared for that concern. I'm hoping you've just got the wrong app installed.
My boys at Newell will help you get straightened out.
Yes, you have Intrepid 1.o.
I made a video all about upgrading the tech on our 1524 and have helped numerous others through this process WHICH MUST BE DONE SYSTEMATICALLY!! Everyone who's just stuffed & chucked has run into problems; so don't fret.
I could help you unravel this, but fact is, you're best to get plugged into Newell's techs for a few reasons.
1. It's daunting for the faint of heart non-techie.
2. The Licensing through the network systems, such as Cradlepoint, are group managed by them so it's best to consult regarding access, passwords, etc. since Newell can help you a LOT more in the future if you stay with the info they have for you coach.
3. The Crestron software MUST BE SET UP according to the IP addresses programmed into the CRESTRON main unit by Firefly. They'll put a sticker on that unit with the IP addresses and PW for setup.
4. The are different Crestron apps, including ones you MUST purchase INDIVIDUALLY for the iPhone and iPad versions. You may have gotten tangled up in that web, too.
Now for the bad news, which I can't be sure of. IF YOU DID get the correct app, and it's NOT backward compatible, you're going to have a real hard time backing the iPad back down to iOS 13. So, be prepared for that concern. I'm hoping you've just got the wrong app installed.
My boys at Newell will help you get straightened out.
Steve & Janice Vance
2015 Newell #1524
Glendora, CA