08-26-2021, 05:23 AM
I am not sure why they have that charge. It’s one thing for them to make profit on parts….but this weird handling charge based on the value of the item seems to me to just plain lazy.
I have seen Newell ship tires and radiator doors on pallets and I could see an extra charge for the amount of work…but to throw a small expensive part in a box and charge 10% seems strange.
Newell needs to make money to stay in business. I want them to stay in business, but I don’t want to feel punished because I bought something direct from them.
As long as I am on my soapbox….We are seeing them carry fewer and fewer items that are compatible with the older coaches. If this forum didn’t exist, we would all be on our own for finding things like the hubcaps.
I get that the parts department is not a money making proposition…but the high prices along with a handing fee makes me feel that they would rather I bother someone else.
For what its worth.
I have seen Newell ship tires and radiator doors on pallets and I could see an extra charge for the amount of work…but to throw a small expensive part in a box and charge 10% seems strange.
Newell needs to make money to stay in business. I want them to stay in business, but I don’t want to feel punished because I bought something direct from them.
As long as I am on my soapbox….We are seeing them carry fewer and fewer items that are compatible with the older coaches. If this forum didn’t exist, we would all be on our own for finding things like the hubcaps.
I get that the parts department is not a money making proposition…but the high prices along with a handing fee makes me feel that they would rather I bother someone else.
For what its worth.
Bill Johnson
Birmingham, Alabama