06-15-2020, 07:23 PM
I solved my problem with a little help from Newell.
1. There's a handle under the first indoor step, or in the case of my mid-entry on the wall in the bay in front of the door. Turn 1/4 turn anti-clockwise and pull - this disconnects the mechanism from the step. Once this is done you can pull out the step and remove the obstruction.
2. Push the handle and move the step to make sure it reengages the mechanism, then turn clockwise again to lock.
3. The motor was not working. Behind the step is a plastic cover over the electronics. Remove the cover and there are 2 fuses. I checked them and they were fine, but removing and refitting them reset the board as everything worked after that.
1. There's a handle under the first indoor step, or in the case of my mid-entry on the wall in the bay in front of the door. Turn 1/4 turn anti-clockwise and pull - this disconnects the mechanism from the step. Once this is done you can pull out the step and remove the obstruction.
2. Push the handle and move the step to make sure it reengages the mechanism, then turn clockwise again to lock.
3. The motor was not working. Behind the step is a plastic cover over the electronics. Remove the cover and there are 2 fuses. I checked them and they were fine, but removing and refitting them reset the board as everything worked after that.
Mick & Renee
2009 Newell 45’ 8” #1277, C15 625HP 12-speed ZF
Full time working and traveling.