[khgeisler]

Karl,
For our original Newell window shades I drilled and screwed up into the roller about 5/8" from the right end. There is a post somewhere on here that gave me the right info on this fix. I don't know if this will work on the front window shades.
The gist of the fix is to screw the plastic inside to the outside part of the shade with I think was a #8 screw.

I did not see this when you posted this originally.  I went searching for the post you mentioned and only found this, it mentions 10.5" not 5/8" from the right side.

" Heres the trick. Measure 10 1/2" from the right motor side and drill 1/8" hole in aluminum tube when shade fully down. install 1/8 pan head screw all the way through the plastic and to other side. After adjust up and down with yellow and black buttons on shade end. This is textbook and no other way to fix it. DO NOT REMOVE THE SHADE."

Does this sound like the post you remember.  I have nothing to lose as they are not working now and Newell does not seem interested in having them made for me.  So I either fix, or have them made myself.  If I understood what was happening inside the tube, I could most likely fix them, I just do not want to sacrifice ablind to find out.