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Good morning

I’m new to the Newell family having bought my first one just a few months ago. I’m having issues with the televator (tv lift). The tv lift is an activated decor lift.  I was out camping and lost all power one evening, while the tv was up. After restoring power, the tv lift will not go back down. When I flip the switch to retract the tv it just makes a beeping sound. It seems like I may need to do a reset or reprogram the limits or something along those lines. Problem is I don’t have a manual in all my info. I’ve called activated decor and received a voicemail where I left a message. After no response I emailed their info email address and still have not received any response from them. It’s been about 10 days now. Does anyone on here have a manual or a procedure for setting limits or resetting the lift? I’ve read that there is a control box for these and there is a reset inside that box, but I don’t seem to see any type of box in the tv cabinet area. I have attached a photo of the remote control for the lift.