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A couple of things to note, believe me, you will not find a much better group than the one here! Their willingness to help will match your willingness to work with them to solve your problem. I have seen it and I participate whenever I can. I suggest you participate as much as you can and feel comfortable with. Its sometimes difficult with forums because written words do not always convey fully what someone is saying or someone may understand something as meaning something else. You just have to ride through those issues, as they say, the juice is definitely worth the occasional squeeze!

I think the mention of the other forum was not meant as a dig to anyone, its just the other forums are not as well moderated or curated, meaning anyone can join and claim they are a Newell expert and give you advice. What is that advice worth? Maybe some of them are the real deal, maybe they are not, you do not really know unless you vet them. 

The moderators here and members basically vet the information of what is said and done, so you know that when you are getting information here that its at least as accurate as it can be. The only other source would be Newell themselves and they have admitted that they do have some limitations. 

I will tell you that when I asked for information for my coach from Newell, the only thing they said they had was the blueprint layout drawing. They sent those to me, I was really hoping for some wiring diagrams etc like I have with my Wanderlodge. So not sure if they are keeping those for themselves or if they actually do not have them, again not accusing them of anything, its well within their rights to keep documents private if they wish. 

Anyways those are my musings for whatever its worth. Hope you stick it out and come to one of our No Rallies and meet these fine folks in person!